Terms and Conditions

We are Sandbanks Jets Ltd of 82 St John St, Farringdon, London EC1M 4JN. “We”, “us” and “our” means Sandbanks Jets Ltd. “You”, “your” and ‘party’ in these booking terms means all persons (or any of them) named on the booking (and persons added or substituted at a later date.

Please read the following conditions carefully as they form the basis of our contract and set out our respective rights and obligations. By making a booking, you agree to be bound by all of them.

Special Note: In the Package Travel and Linked Travel Arrangements Regulations 2018, a “package” or a ‘linked travel arrangement’ only exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip and those services cover a period of more than 24 hours or include overnight accommodation: 

(a) transport; or

(b) accommodation; or

(c) rental of cars, motor vehicles or motorcycles (in certain circumstances); and

(d) any other tourist service not intrinsically part of one of the above travel services, 

A package exists provided that those travel services are purchased together and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.  A linked travel arrangement exists where separate contracts for travel services are selected and paid for and those contracts are facilitated by us with the individual service providers during a single visit or contact with us; or where we target you to buy an additional travel service from a different supplier within 24 hours of booking a travel service.

Where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a package or a linked travel arrangement where the tourist services do not account for 25% or more of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package or linked travel arrangement; or are selected and purchased after the performance of the transport, accommodation or car rental has started. 

Bookings which are not packages or linked travel arrangements will not be afforded the benefit of the rights under The Package Travel and Linked Travel Arrangements Regulations 2018 or the ATOL Regulations 2012 (as amended by the Civil Aviation (Air Travel Organisers’ Licensing) (Amendment) Regulations 2018).

We act as a booking agent

We are an agent in respect of all bookings for flight tickets we take and/or make on your behalf. That means our obligations to you in relation to flight tickets are to provide you with a ticket to enable access to the flight detailed on your confirmation. If other services are included in your booking, our obligations are to arrange for you to enter into a contract with the individual provider of the service in question (the ‘supplier’). 

Your contract for the supply of flight ticket(s) or services is with the supplier of the services or ticket(s) in question and its terms and conditions apply to that contract. Copies of these are available www.sandbanksjets.com or by request at enquiries@sandbanksjets.com and we advise you to read these carefully as they contain important information about your booking. In the event of conflict, these terms will take precedence over any terms and conditions of any applicable supplier.

All flight tickets and services which we provide or which are sold through us are not an offer by us to sell, but an invitation to you to make an offer to the suppliers of the flight tickets or services concerned. We are free to accept that offer on behalf of those suppliers or to reject it.  

By booking flight tickets or services, the first named person on the confirmation agrees on behalf of all persons detailed on it that:

  1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  2. He/she consents to our use of information in accordance with our Privacy Policy;
  3. He/she is over 18 years of age and where booking  flight tickets or services with age restrictions declares that he/she and all members of the party are of the appropriate age to partake in those activities.

Prices and Website descriptions

All details and descriptions featured on our website are for guidance only. We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the tickets that you wish to book before your order is confirmed.

  1. Price Policy

The prices quoted, shown on our website, and in supplementary promotional material, apply at the time of publication, however, they are subject to change without notice. The price of your flight tickets and services will be confirmed at the time of booking. The supplier(s) may amend the price of unconfirmed flight services and/or at any time and amend the price of confirmed flight services for reasons beyond its control. It may also correct errors in the prices of confirmed flight tickets and/or services.

  1. Payment and Confirmation

You must make payment for your flight tickets or services in accordance with the instructions we give you. If we do not receive any payment due in full and on time, we will inform the supplier and they may treat your booking as cancelled by you in which case the cancellation charges in their terms and conditions will become payable.  

Except where otherwise advised or stated in the terms and conditions of the supplier concerned, all monies you pay to us for flight tickets and services will be held on behalf of the applicable supplier(s) until they are paid to the supplier. 

Subject to availability, when we issue you with your flight ticket or services confirmation email, a contract will exist between you and the supplier of the flight or service in question. 

It is your responsibility to check your flight ticket or confirmation email, and to urgently advise us if there are any errors or omissions. Your rights may be affected in relation to any matter arising as a result of such error or omission if you fail to do so. Alteration or cancellation by you once a confirmation or ticket has been issued will be subject to the charges outlined in the applicable supplier’s terms and conditions.

  1. Insurance

It is a condition of our agreement that you are covered by adequate travel insurance for the trip for which we arrange flight tickets or services. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

  • If you change or cancel 

If you wish to make any changes to your flight tickets or services after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. 

Changes and cancellations can only be accepted and processed in accordance with the terms and conditions of the supplier concerned and the supplier may charge the cancellation or amendment charge showing in their terms and conditions (which may be 100% of the cost of the flight tickets or services). We reserve the right to charge an administration charge for processing any changes or cancellations. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

  1. Changes and cancellations by the supplier

We will inform you of any changes or cancellations made to the flight, ticket or services by the supplier as soon as reasonably possible after we become aware of such. If, as part of any such amended or cancelled flight, ticket or services, the supplier offers alternative flight ticket(s), services or a refund, you must let us know whether you wish to accept the alternative(s) within the time frame we stipulate. If you fail to do so, the supplier is entitled to assume that you accept the amendment. Where no alternative flights, tickets or services are offered by the supplier or (acting reasonably) you reject the alternative(s), we shall assist you in sourcing alternative flight services, at your request but we accept no liability for any changes or cancellations made to any flights tickets or services by any supplier.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation. 

Very rarely, after your departure on a flight, the supplier of your service may be forced by unavoidable and extraordinary circumstances (see below) to change or cancel part or all of your journey or service. If this does happen then we regret that neither we nor your supplier(s) we will be able to provide any refunds, pay you any compensation or meet any losses or expenses you incur as a result.

  • Unavoidable and extraordinary circumstances 

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances which we or the supplier(s) of the service(s) in question could not avoid even taking all reasonable measures. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, pandemics or epidemics, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances. 

  • Liability

Note: These terms do not constitute a contract for carriage between you and us. Any contract for carriage relating to air travel arranged, chartered or reserved is solely between you and the operator of the aircraft. We assume no liability or responsibility for the operation or itinerary of any aircraft.

Our only obligations to you are to take and make your booking for services in accordance with your instructions and to provide you with a flight ticket to enable access to the flight(s) in question. Your contract for the supply of flight tickets and services is with the supplier and its terms and conditions apply to that contract. Copies of these are available on request. We accept no responsibility for the supply of the services. 

  1. ii) We will not accept responsibility on any legal basis or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
  • the act(s) and/or omission(s) of the person(s) affected; 
  • the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or 
  • Unavoidable and extraordinary circumstances as described above.

iii) We will not be responsible on any legal basis or pay you compensation:-

  • for services or facilities which do not form part of our agreement or where they are not advertised by us. 
  • for any loss of profit, business, contracts, revenues or for any special, indirect or consequential damage of any nature whatsoever.
  1. iv) Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):-
  • whether or not you have followed the complaints procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. 
  • the extent to which ours or our employees’ or suppliers’ negligence affected the flight or services.  
  1. v) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any supplier for the complaint or claim in question; and where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.


  1. vi) If you prove that we have not discharged our duties under i), we limit our responsibility to you in the following situations:-


(a) Luggage or personal possessions and money

The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims covered by an International Convention 

When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Convention, The Warsaw/Montreal Convention (covering international travel by air).

(c) Claims not falling under (a) or (b) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of all claims which don’t involve injury, illness or death these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your flight tickets or services.

Nothing in this clause or these terms shall operate to limit or exclude our liability for any liability which cannot be limited or excluded by law.

  1. Your behaviour

If in our opinion or in the opinion of any person in authority, your behaviour is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we or the supplier reserve the right to terminate your tickets immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave the applicable service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

  • If you have a complaint or problem

Because the contract for the supply of flight tickets and all services is between you and the supplier, any queries or concerns about those services should be addressed to them. If you have a problem whilst away, this must be reported to the supplier or their agent immediately. If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you. 

Any complaints or problems relating to the booking and supply of any ticket or the making of any booking for services must be reported to us in writing immediately. Please address all emails to enquiries@sandbanksjets.com. 

If you fail to follow these procedures there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

  1.  Clients with disabilities

We must be advised at the time of order of any disability and special requirements so that we may notify the supplier concerned. Special facilities can be requested but may not be guaranteed. Acting reasonably, if suppliers are unable to properly accommodate the needs of the person(s) concerned, we may refuse to confirm your flight ticket or service if you did not give us full details at the time of order, cancel it and impose applicable cancellation charges when we or they become aware of these details.

  1. Special Requests

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless any supplier has specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation letter or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

  1. Conditions of Suppliers

The services which make up your order are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

  1. Law and Jurisdiction

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)

  • Flight information and requirements

You must for comply with the supplier’s contract for carriage, including, but not limited to the following: arrival at the airport in sufficient time for departure; non-smoking, pet carriage rules and restrictions; luggage and carry-on rules and restrictions; possession of valid personal identification and/or passport documents. 

In the event you fail to arrive at the airport on time for departure or otherwise fail to comply with the supplier’s terms such that the supplier is not able or willing to provide you with your reserved air travel, we shall have no liability for the cancelled air travel, and nor shall we be obliged to reschedule or arrange alternate air travel for you without additional charges.

We will advise you about the maximum number, weight and dimensions for carry-on and hold baggage but  you acknowledge and agree that failure to comply with these requirements may result in the supplier refusing to carry baggage on board its aircraft. 

In the event that you breach any of the above requirements, we will not meet any expenses, costs or losses incurred as a result. You may also be required to pay us for loss and/or damage caused by your actions or to make payment directly to the applicable supplier or other third party suffering loss. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.