Privacy Policy

Below you will find the details of the Privacy Policy for Sandbanks Jets Ltd. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information. In providing our services to you, we must collect personal information from you and make subsequent use of it as detailed below. You can contact us at enquiries@sandbanksjets.com should you have any questions regarding what you read.

We will only collect, process use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. We will use your information to check with you if you want to complete the booking, re-book or enquire or need further assistance with your flight. If you are travelling with other people or booking a flight and/or additional services for other people, we will require some personal data about them for example their name, date of birth and passport information. It is your responsibility to ensure the individual you have provided personal data for is aware and happy that you have done so and is aware of how we use and process their information. Health data will only be processed for the purposes of ensuring your safety prior, during and after a flight, and where we have received your consent.

HOW WILL WE COLLECT INFORMATION?

When using Sandbanks Jets Limited to purchase a service, contact us or complete an online form, we will need to collect a variety of information to complete your enquiry and/or booking. You may directly provide your personal data to us by completing online forms or corresponding with us directly by post, phone or email. Data may also be collected from third parties, such as customers providing your passenger details for the purpose of arranging a charter. Information on publicly available sources may also be used. When using the website www.sandbanksjets.com we may also collect technical data such as IP addresses and cookie ID.

WHAT INFORMATION WILL WE COLLECT?

We will collect a variety of information, including, but not limited to; your name, job title, mailing address, telephone number, email address, passport details, credit/debit card and bank details. The data we collect will include all or some of the following.

Identity Data – First name, maiden name, last name, marital status, title, passport photo and number, date of birth and gender.

Contact Data – Billing address, postal address, email address and telephone numbers.

Travel Data – Your travel arrangements including your itinerary, any special assistance you may require, or others travelling with you may require. Transfer details, hotel information in connection with your travel itinerary, details of any visa(s) granted for entry/travel to a give country or countries as required.

Medical Data – Medical conditions that may be relevant to your proposed journey, and/or your ability to travel between countries.

Financial Data – Bank account and payment card details.

HOW WILL WE USE THE INFORMATION YOU GIVE US?

When we enter into a contract to provide you with flight tickets and/or ancillary services, we must use your information in the following ways:-

We will share your information with our service providers including external third-party service providers, such as charter company for when you book a flight. Data will be shared with accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.

Sandbanks Jets may share personal information with governmental or other public authorities (including, but not limited to, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate. We may also pass on other information relating to you for immigration, security and anti-terrorism purposes; or for any other purposes which a government authority determines appropriate or to comply with a relevant legal or regulatory obligation that we have. For example, in some countries, we are required to provide API to border control, customs and law enforcement officers at ports of entry and exit on your itinerary.

All of this information is required so we can arrange and secure the service(s) you require.

We may also use the postal and email address you give us to send you confirmation and itinerary documentation.

Your credit/ debit card or other payment details may be used to take authorised payments for your booking or to process refunds.

We need to understand any special requirements you have (such as those relating to any dietary requirement, disability or medical condition) so that we can check that the services you have selected are appropriate for you. Where appropriate, and with your specific consent, we will pass this information on to the suppliers of your services so that they can plan your travel requirements effectively.

If you fail to provide us with this information, we will not be able to provide you with our products or services or respond to any queries you may have.

We will pass selected information to organisations who act as “data processors” on our behalf in order to provide you with our services. These functions include direct marketing, administration, customer care, website hosting and the re-organisation/structuring/sale of our business.

These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.

If you would like to withdraw your consent to our use of the information as set out above, you should inform us as soon as possible by writing to us at [enquiries@sandbanksjets.com ]. But please note the implications if you withdraw your consent to us using your information as described.

We will never use your information for marketing purposes or share information about you with third parties for their own marketing purposes. You will however have the opportunity to receive marketing information about us and the holiday arrangements we sell from the agent via which you made your booking with us.

WHAT OTHER RIGHTS DO YOU HAVE?

In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 01202 764 804 or at www.ico.org.uk. You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee if your request is excessive) and in some circumstances to delete, rectify and block the information we hold about you; to complete and restrict its use, and to port it to another organisation. You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent. Please note that we may not be able to provide some of these services if your request requires disproportionate effort on our part and any information that we do hold may already have been destroyed in line with our data retention policy (see below).

SECURITY AND RETENTION OF INFORMATION

We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.

UPDATES AND CHANGES

As our privacy statement may change due to developments in the law we encourage you to revisit this from time to time so that you are aware of any changes in how we gather and use your personal information.

What are cookies?

Cookies are small files that allow our website (or mobile app) to collect and store some personally unidentifiable data on your device used for web browsing. Cookies allow us to improve your customer experience by being informative, personal and user friendly and therefore cookies enhance the features and functionality of our website. We may give permission to third party organisations to also place cookies on our website.

How do cookies work?

Our website can send cookies to your browser, it may then be stored on your device’s hard drive and can be accessed by our web server. The cookie data can then be retrieved and can allow us to customise our website and services accordingly. It is important to emphasise the fact that cookies do not collect any personal data stored on any devices. Cookies, however, may collect (personally unidentifiable) data about your online behaviour, such as your IP address, the third-party website you arrived from to our website.

How do we use cookies?

To improve the functionality of our website, for example, for us to see how the product selection and booking process can be enhanced to offer a better experience

To improve the performance of our website, for example, to see the number of visitors we get a day and the time they spend looking around or actually sending us an inquiry, the part of the day we have received the most visitors / inquiries, this is also important for us to understand how our search engine optimisation and on-line advertising is to be adjusted

To feature and highlight the most suitable offers to you, for example, by understanding with the help of the cookies what type of accommodation and/or board basis you prefer

To improve and customise our on-line advertising campaign, for example, to be able to feature the products most likely to be of your interest while using social media or third-party websites

In line with all of the above it is of primary importance for us to be able to measure whether our product development is in the right direction or if it is time for us to change / diversify. Furthermore, it is significant to know whether our marketing communication, including the on-line advertising is effective and/or in accordance with the trends, customer demand and satisfaction.

How to control and delete cookies?

In all browsers (Chrome, Edge, Internet Explorer, Safari etc.) there are settings allowing you to enable or disable or even delete cookies. However, it is important to note that by deleting cookies our website may not function properly and you may not be able to make full use of it. Most browsers are set by default to notify you of use of cookies on a particular website, which usually appear in a pop-up window as soon as the website loads the first time. Our website does offer you these options by the form of a pop-up, you can always:

read our Cookies Policy from the link in the pop-up

click Accept in the pop-up or simply continue browsing (with either of these options you accept our Cookie Policy)

click Disable Cookies (and agree that some of the services of our website may be reduced or unfunctional)

Further information / useful links about Cookies:

http://www.allaboutcookies.org

http://www.youronlinechoices.com/uk/

https://www.youradchoices.com/